WMF Services Overview

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Professional coffee machines

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Customer Focus

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WMF Services Overview

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For a long life of reliable performance. Our services are designed to provide your machines with state-of-the-art treatment throughout their operational life time. Integration of IoT and digital platform functionalities are great examples on how we continue to innovate our service portfolio. Our services are modular to let you choose the...

Categories : Automatic Coffee Machines, Coffee Machines

Why Choose Us ?

Official Herschel stockist Australian warranty assistance & support Australian shipping & returns.Customer first experience environmentally focused

Returns

Return this product within 100 days if you change your mind. Get a refund/replacement & free return shipping if it arrives damaged or not as described

Shipping

Free if stated near price. $9.95 Australia wide (up to 10 items). $18.95 for Express Post (generally 1 business day).

For a long life of reliable performance.

Our services are designed to provide your machines with state-of-the-art treatment throughout their operational life time. Integration of IoT and digital platform functionalities are great examples on how we continue to innovate our service portfolio. Our services are modular to let you choose the right level of support you need to be successful.

Installation
The right start to your success

The day your new coffee machine is first installed is one of the most important days in its entire lifetime. It will determine how your staff and customers value the machine. As we all know, there is only one chance to make a first impression. We share your desire to make a perfect first impression and have designed our installation services with that ambition in mind. Compared to traditional machine-focused installation services, our trained professionals look beyond and properly embed the machine into its operational ecosystem.

Your benefits:

Fast and safe start-up
Water analysis to optimise settings
Individual training and advice
Customer-specific add-ons

Maintenance
The key to consistent quality

Unplanned downtime and deterioration of coffee quality are risk factors to your success. They create unhappy customers and commercial impacts. We understand this and have based our service concept on smart preventive maintenance. Driven by our long experience and intensive research, we examine your machine and replace the relevant components in a highly targeted way, to keep it in perfect shape. Digital monitoring is taking the effectiveness of our service concept to the next level.

Your benefits:

High availability
Investment protection and predictable costs
Proactive checks to ensure quality
Easy ordering of supplies and parts

Repair
By your side when you need us most

Even the very best can have a weak moment. We know how stressful it can be for your customers, your staff and in fact your whole business if you encounter one of those are moments where your coffee machine lets you down. Speed and competence are of the essence in such a situation to get your machine working again. Our mission is not only to get you back up and running but also to deliver sustainable repairs so your machine is good to go just like on day one.

Your benefits: